6 challenges your Operational Intelligence solution should address but doesn’t. Part 3

In this six part series, we explore how Operational Intelligence Centre (OIC) implementations can be complex and often fail to address the challenges they initially set out to solve. Here are our 6 top OIC challenges:

  1. Complex Business Processes
  2. Vendor Protectionism & the Platform Approach
  3. Complex IT Landscapes
  4. Messaging <> Collaboration
  5. Genuine self-service is rarely delivered
  6. Business Intelligence sits in chairs, not spreadsheets

3. Complex IT Landscapes

Therefore any new system has to deal with a multiplicity of operational, business
and end-user developed intelligence solutions, e.g.:

  • Operational teams using vendor-specific analysis software due to difficulties integrating real-time data and/or proprietary systems into a common tool.
  • Financial teams demanding reporting flexibility, availability of significant quantities of historical data and security, hence using expensive data warehouses.
  • Many users across departments finding existing tools too complex or cumbersome and relying instead on end-user developed solutions (e.g., built in MS Excel or Access).

Merger and acquisition activity further complicates matters, leaving organisations with a complex IT landscape necessitating specific software tools or complex batch processes.

In an effort to move data to a place where it’s accessible to a user community or persisted in a useable way, it falls to the IT department to interface systems, effectively duplicating data, e.g., DCS data may be batch copied to a data historian to make it available to a team without DCS access. Multiple data transfers between multiple systems inevitably lead to a complex environment, as shown in Figure 4.

Multiple Versions of Multiple Truths

Visibility is the aim, yet in every case users are prevented from easily seeing the full picture; the objective is to make data easily available. The aim should be to make the OIC deceptively simple.

If data can be made easily available to anyone, the load on the IT department can be significantly reduced.

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