Sabisu errors & what they mean

The last thing we want you to see in Sabisu is an error message but usually it happens for good reasons.

If there is a problem we want to resolve it as quickly as possible so we’ve updated the error reports to give you & us more information so we can quickly get to the root of the problem.

Every error message has the “+ Show Full Error” option which you can expand to show supporting details. These will be required if you need to raise a support request with the Sabisu team.

The four main error reports you’ll see are as follows.

“Something went wrong…an error occurred acccessing data”

As per the title, this usually means the data is not available, e.g., a connection has gone offline, or an upload has invalidated the data.

Sometimes a simple refresh (F5) will resolve a temporary issue.

“Access Problem – We can’t load this widget for you”

This means you’re most likely not in a Community that can access this data, i.e., the SDO, Pipeline or Data Upload.

This is often because access rights have been changed to the source data, e.g., an administrator has locked down the permissions in the upload or SDO.

The quickest resolution is to locate your adminstrator and ask them to check permissions.

“Something went wrong…we couldn’t load the widget for you”

This means the configuration has become invalid for some reason – perhaps a Creator is in the middle of reconfiguring the widget.

If a refresh (F5) doesn’t resolve it you’re looking at a

“No data found…no data is currently available for this widget.”

This means that the Widget functions but there was simply no data to display. No configuration or permission issues were detected.

If you were expecting data, or had previously seen data in the Widget, it may be because a filter has been applied, or an update has replaced data.

What next?

The information under ‘+ Show Full Error’ may be useful in diagnosing a problem – it may be your Administrator can resolve the issue.If you click the email link, it will copy some basic information about the widget you were trying to view into the email, which will help us get to the cause faster.

If you click the email link, it will copy some basic information about the widget you were trying to view into the email, which will help us get to the cause faster.

CONTACT US

We’re always interested in hearing from you with any comments or suggestions, feel free to get in touch.

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