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How might we collaborate better? It’s a question that will never be answered; you can always co-operate or collaborate more effectively and every situation is different. Yet there are three [...]

User communities come in all shapes and sizes, rarely mirroring the organisation structure and often including parties external to the enterprise. Yet they’re crucial , reliable, robust and [...]

Many organisations are asking how web 2.0 techniques of personalization and community working can be leveraged promote efficiency and innovation. As yet, this ‘social’ capability is not present [...]